Elaro

The products purchased on lopronto.com are delivered within 3-4 business days from placing the order.

Delivery times may be subject to delays in case of holidays; couriers do not deliver on weekends. For more information, consult the FAQ or contact our Customer Service.

At Lo Pronto Shoes, your satisfaction is our priority. If you're not happy with your purchase, here's how we can assist:

1. Returns:

Eligibility: Return items within 14 days of delivery.
Condition: Items must be unused, unworn, and in original packaging with tags.
A receipt or proof of purchase is required.
2. Refunds:

Refunds are processed within 5 business days of receiving the return.
Method: Refunds will be issued to the original payment method.
Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
3. Exchanges:

Items must be returned within 14 days and meet return condition criteria.
Processing: Exchanges are processed and shipped within 5 business days, subject to availability.
Shipping Costs: Customer is responsible for return and reshipping costs unless due to our error.
4. Return or Exchange Process:

Reach out via email at info@lopronto.com or call +201011099591 with your order number.
Pack items securely in original packaging
the shipping company will pick up the package from you within 2 days and deliver it to us. After we receive the delivery, we will process the exchange or refund