Refund policy

At Pronto Shoes, your satisfaction is our priority. If you're not happy with your purchase, here's how we can assist:

1. Returns:

Eligibility: Return items within 14 days of delivery.
Condition: Items must be unused, unworn, and in original packaging with tags.
A receipt or proof of purchase is required.

2. Refunds:

Refunds are processed within 5 business days of receiving the return.
Method: Refunds will be issued to the original payment method.
Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

3. Exchanges:

Items must be returned within 14 days and meet return condition criteria.
Processing: Exchanges are processed and shipped within 5 business days, subject to availability.
Shipping Costs: Customer is responsible for return and reshipping costs unless due to our error.

4. Return or Exchange Process:

Reach out via email at info@lopronto.com or call +201011099591 with your order number.

Pack items securely in original packaging
the shipping company will pick up the package from you within 2 days and deliver it to us. After we receive the delivery, we will process the exchange or refund